TIGblogs TIG | TIGblogs GROUP TIGBLOGS LOGIN SIGNUP
Garden Of Edenom
Garden Of Edenom
A Short Example of Effective Communication
Related to country: United States

Translations available in: English (original) | French | Spanish | Italian | German | Portuguese | Swedish | Russian | Dutch | Arabic


A Short Example of Effective Communication


Example:

Maria: My project coordinator, Judy, is in a slump; she's just not producing her usual caliber of work. I need to find out what the problem is.

On the surface, it would seem that getting good information is easy. But like other forms of communication, it takes planning and experience to develop skills in this area

Key Techniques
Focus the discussion on the information needed Judy, I've noticed in the past month that you've fallen behind on keeping the project schedule current. I'd like to figure out with you what we both can do to get it back on track.

Use open-ended questions to expand the discussion You've always kept the schedule up to the minute-until about a month ago. Why the change?

Use closed ended questions to prompt for specifics "What projects are you working on that take time away from your work on this project (warning: closed ended questions are often disguised as open ended as in "Are you going to have trouble finishing this project?)

Encourage dialogue through eye contact and expression This involves nodding in agreeemnt, smiling, leaning toward the speaker, making statements that acknowledge the speaker is being heard.
State your understanding of what you are hearing This can be done by restating briefly what the other person is saying but don't make fun of it

"So it sounds like these phone calls have ended up taking a lot more time than you or Jay expected; you think the three of us should talk about priorities; is this your position?"

Summarize the key points; try to get some agreement on the next steps and show appreciation for the effort made so far. "So let's call Jay right now and set up a time when we can meet and iron this out; keeping the schedule updated is a high priority and I'd like to get this settled by Wednesday.

March 13, 2009 | 11:58 AM Comments  0 comments

You must be logged in to add tags.


Edionseri Endurance Omorogiuwa's Profile

Edionseri Endurance Omorogiuwa's Friends


Latest Posts
Abundance
Scotland's favourite...
Public Sector/Private...
My Stiffest Earthly...
The Confines Of...

Monthly Archive
November 2007
December 2007
January 2008
February 2008
January 2009
February 2009
March 2009
April 2009
May 2009
September 2009
October 2009
December 2009
February 2010
June 2010
July 2010
October 2010
April 2011
May 2011
January 2012

Change Language


Tags Archive
act action and azikiwe barriers communication dr. effective feedback friend friends gift god haile life love nnamdi nothing one peace quotes romance take the time war what who you your

Friends
aatest1
Agent of Change International
Ajayi A. Samson
Alebiosu
Alex Derry
Alexandre Catta
Alexis
Alexoh
Alfredo
Alim Jiwa
Aline
Alison Herr
Amanda LaBoucane
amani007
Anthony Ndwiga Njagi
ARICANLEV
Ayo Morakinyo
Aysha Imtiaz
Bukola Alawiye
caringdevice
Cheray Stephens
CHUCKS EUGENE
Destiny Vision Youth Group
emmie
Erick Ochieng Otieno
F. Tayo
fatena
firman kamil
FRANKLIN
Gordon Nicol
gr9
idreeskhan
ijeoma anusim
Incia Zaffar
Invisible Youth Network
J
Janet Mghoi
Jason Liester
Jaya Jung Mahat-जय जङ महत
jean celeste paredes
jenna
Jennifer L.
Jessi
Joel Einstein
Jonathan Osas
Jonathan Kidney
Jörg
Jude Chijioke
Katherine Myles
khaled
lafro vicentino
Lisa Marika Jokivirta
Lyle Notice
marta
Melissa Plath
Mohamed Kamal El-Sayed
Monica Morales
Mrs. Alicia Szilagyi
Nabaraj KC
Niall Buryk
Niall Buryk
Nick Yeo
Niranjana Ruiz
observant
odemuyiwa oladapo oluwatobi
peacewarrior123
Peculiar Ediomo-Abasi
phil baisie
Precious Ediomo-Abasi
rawmaterial
Rebecca
Regina Afanor
Rhonald
Ryan Cronsberry
shem obiero
Siddiq
Stacy-ann Robinson
Suneboy
tania
Timothy G. Branfalt Sr.
Valeria Fuentes
Yadav Bhattarai
Yashoda
yemisi d ajiboye
Youth Fed
Zulfitri

Links
OPERA
www.myspace.com
YAHOO


94014 views
Important Disclaimer